Cimarron Software

WIN Live On Screen Help

WIN Users

Click below to begin remote support:

1. Support Engineer 1

2. Support Engineer 2

3. Support Engineer 3

We cannot get onto your computer without your active participation. You must click one of the buttons above for us to see your screen.

MAC HELP

LIVE SUPPORT ON SCREEN: With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you help "in person".

How to Initiate Live On Line Help: A member of our support team will talk with you first to determine the nature of the problem.

Step 1:	Once you are on the phone with a member of our support team, you will be directed to initiate a screen-sharing session. Simply click the CORRECT NAME to the Left.

Step 2:	You will be prompted to Open/Save a small virus-free plug-in. Choose OPEN.

Step 3:	With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4:	You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Step 5:	We will log off of your computer when finished and you will be 100% free of our connection. The only way to get connected again will be for you to click one of the names at the left.

Phone (813) 264-2706 Fax (813) 264-4072 Email