MAC Live On Screen Help
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Live On Screen Help: MAC
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MAC  Users
Click below for remote support information:

1. Support Engineer 1
2. Support Engineer 2
3. Support Engineer 3

We cannot get onto your computer without your active participation. You must click one of the buttons above for us to see your screen.

WIN HELP
LIVE SUPPORT ON SCREEN:
With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you help "in person".
How to Initiate Live On Line Help:
A member of our support team will talk with you first to determine the nature of the problem.
Step 1: Once you are on the phone with a member of our support team, you will be directed to initiate a screen-sharing session. You must first Download Schnitz Remote Lite produced by Schnitz Technology.
Step 2: You will be prompted to Open/Save a small virus-free program. Choose OPEN. Make sure the "Open With" dropdown has "Stuffit Expander" selected.
Step 3: This will place a folder on your desktop. Open the folder by double clicking on it.
Step 4: Run Schnitz Remote Lite by double clicking it. For details about how to connect to a specific support person, please click one of the links to the left.
Step 5: You may end your connection with us at any time by clicking "Disconnect". We will click disconnect when we are finished with the support session.
 
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